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Sigs: Clinic & Sessions Support

Need help with your clinic scheduling, backups, or subscription? Browse our frequently asked questions below or contact our dedicated support team.

Frequently Asked Questions

🔒 Where is my patient data stored?

All client details, clinical documents, and attendance logs are stored 100% locally on your iPhone using Apple's encrypted SwiftData engine. We do not operate proprietary cloud databases, and your clinical records never leave your possession.

🔄 How do I backup or transfer my data to a new iPhone?

Open Settings → Data Management & Backups. You can configure automatic daily backups to Apple iCloud Drive or Google Drive, or perform a manual one-tap JSON backup export. When setting up a new iPhone, restore your backup file in one tap from the same screen.

💳 How do I restore my existing Pro subscription?

If you reinstalled the app or set up a new device with the same Apple ID, go to Settings and tap "Restore Purchases". StoreKit 2 will synchronize your active entitlements automatically.

👥 What happens when I reach the 6-patient limit?

Your existing 6 patients remain 100% active, schedulable, and editable. To add additional active patients without juggling slots or archiving past clients, upgrade to Sigs Pro.

Still have a question or need direct help?

We are clinicians and engineers dedicated to supporting independent practitioners.

Email Support: sigs@serendipity-apps.com